Privacy Policy

Effective Date: May 23, 2025

1. Introduction

Welcome to KARAMeD (“we,” “us,” or “our”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download, install, or use our mobile application (the “App”). By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register or use the App, we may collect:

• Contact Details: Name, email address, phone number
• Authentication Data: Username, password, PIN, or biometric identifiers
• Profile Information: Age, gender, photo (if you choose to upload)

2.2 Health & Medical Information

To facilitate consultations, we may collect:

• Medical History: Conditions, allergies, medications
• Symptoms & Vital Signs: Reported symptoms, uploaded device readings
• Prescriptions & Referrals: Details of prescriptions and referrals

2.3 Usage & Device Information

Automatically collected when you use the App:

• Device Data: Model, OS, unique device identifiers
• Log Data: Crash reports, performance metrics, IP address, timestamps
• Analytics: Screens visited, feature usage, session length

2.4 Location Information

With your permission, we may collect location data to help you find nearby pharmacies or labs.

2.5 Cookies and Similar Technologies

We and our service providers may use cookies, web beacons, and mobile identifiers to operate and improve the App, understand usage patterns, and serve relevant content.

3. How We Use Your Information

1. Provide & Personalize Services: Manage your account, facilitate consultations, schedule appointments, deliver prescriptions.
2. Improve the App: Analyze usage to enhance functionality, fix bugs, and build new features.
3. Communicate with You: Send reminders, notifications, updates, or promotional offers.
4. Compliance & Safety: Verify identity, prevent fraud, and comply with legal obligations.

4. Sharing & Disclosure

4.1 With Healthcare Providers

We share relevant health data with doctors, labs, or pharmacies as needed to provide services.

4.2 Service Providers

We engage third parties (e.g., hosting, analytics, payment processors) who process data on our behalf under confidentiality obligations.

4.3 Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

4.4 Business Transfers

In a merger or sale, your information may transfer to the succeeding entity, under this policy.

5. Data Security

We implement industry-standard safeguards (encryption, access controls) to protect your data. No system is 100% secure; use at your own risk.

6. Data Retention

We keep your data only as long as needed to fulfill this policy or as required by law, then delete or anonymize it.

7. Children’s Privacy

Our App is not for children under 16. We do not knowingly collect data from anyone under 16. Contact us to delete any such data.

8. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data. To exercise these rights, email us at support@karamed.com.

9. International Data Transfers

Your data may be processed in countries with different privacy laws. We ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this policy. When we do, we’ll revise the Effective Date and notify you in-app or via email. Continued use means acceptance.

11. Contact Us

If you have questions or requests, contact us at:

• Email: support@karamed.com
• Address: KARAMeD, https://www.karameds.com Mississauga, Ontario, Canada